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Terms and Conditions of Service for SimplyLogistics

1. Introduction
Welcome to SimplyLogistics! These Terms and Conditions ("Terms") govern the use of our transport services provided by SimplyLogistics ("Company," "we," or "us"). By accessing or using our services, you agree to comply with these Terms. Please read them carefully before using our services.

 

2.

 

Service Description
SimplyLogistics offers transport and logistics services to individuals and businesses. Our services include transportation of goods, logistics planning, tracking, and related activities. We strive to provide safe, reliable, and efficient transportation solutions to our customers.

 

3.

By booking or utilising our services, you are entering into a contractual agreement with SimplyLogistics. This agreement encompasses the terms outlined herein, as well as any supplementary terms mutually accepted between you and the Company. It delineates the parameters for utilizing our services and establishes the respective rights and responsibilities of both parties involved. Additionally, by signing and affirming our New Customer Application Agreement, you agree to abide by these terms for all future bookings indefinitely, unless otherwise specified.

4.

 

Bookings and Payment
4.1 Booking Requests: To request our services, you must provide accurate and complete information regarding the transportation requirements, including the origin, destination, type of goods, and any specific instructions.
4.2 Confirmation: We will confirm the booking request based on the availability of our resources. The confirmation may be provided via email, SMS, or through our online platform.
4.3 Payment: Payment for our services is due within 30 days from the date of the invoice. Invoices shall be paid in full as per the specified payment terms. Opening a new account with us means your first 1-3 invoices will be paid on a 14day term (probation peroiod)
4.4 Late Payment: Failure to pay the invoice within the specified timeframe will result in SimplyLogistics taking lawful action to recover the outstanding payment, including but not limited to the pursuit of legal remedies and the involvement of debt collection agencies.
4.5 Non-Delivered Goods: In the event that goods are not delivered due to circumstances beyond our control or your failure to provide accurate and complete information, you shall still be liable for the agreed charges for the transportation and any other applicable services provided by SimplyLogistics.

 

5.

 

Responsibilities of the Customer
5.1 Accurate Information: You are responsible for providing accurate and complete information regarding the transportation requirements, including the origin, destination, and nature of goods.
5.2 Packaging and Labeling: It is your responsibility to properly package and label the goods to ensure safe transportation.
5.3 Compliance with Regulations: You must comply with all applicable laws, regulations, and permits related to the transportation of goods.
5.4 Temperature Controlled Goods: For temperature-controlled goods, we will make reasonable efforts to maintain the specified temperature during transportation. However, we shall not be responsible for any temperature changes that occur due to circumstances beyond our control, such as weather conditions or delays in transit.

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6. Insurance

6.1 Goods in Transit (GIT) Insurance: SimplyLogistics covers all goods in transit with Goods in Transit (GIT) insurance as standard, providing coverage for goods up to £50,000. This insurance protects against loss or damage during transportation.

6.2 Public Liability Insurance: SimplyLogistics maintains Public Liability insurance coverage of up to £1 million, ensuring protection against third-party claims for injury or property damage arising from our operations.

6.3 Vehicle Insurance: All vans used by SimplyLogistics are insured with hire and reward policies, offering comprehensive coverage during the transportation of goods.

6.4 Goods Exceeding £10,000: It is imperative that customers inform SimplyLogistics if the value of their goods exceeds £10,000. Additional insurance arrangements or considerations may be necessary for goods surpassing this value.

6.5 Limitations: While our insurance policies cover standard liabilities, there may be limitations or exclusions outlined in the insurance policy documents. Customers are advised to review the insurance terms and notify SimplyLogistics promptly for any discrepancies or specific insurance requirements related to their shipments.

 

7. Subcontractors

7.1 **Engagement of Subcontractors:** SimplyLogistics reserves the right to engage subcontractors or third-party service providers ("Subcontractors") to facilitate and enhance the provision of services outlined in these Terms and Conditions. Subcontractors may be utilized for various aspects, including transportation, warehousing, or other logistics-related activities.

7.2

 

**Responsibilities:** While engaging Subcontractors, SimplyLogistics shall maintain responsibility for the fulfillment of services as per the terms agreed upon with the customer. SimplyLogistics shall ensure that Subcontractors adhere to the standards and obligations outlined in these Terms and Conditions.

7.3

 

**Liability:** Any liability arising from the actions or omissions of Subcontractors in the provision of services shall be borne by SimplyLogistics. However, SimplyLogistics shall not be held liable for any breach or default by Subcontractors if such breach or default is beyond the reasonable control of SimplyLogistics.

7.4

 

**Customer Interaction with Subcontractors:** In cases where direct interaction occurs between the customer and Subcontractors engaged by SimplyLogistics, the customer shall adhere to any additional guidelines or instructions provided by SimplyLogistics for seamless service delivery.

7.5

 

**Indemnification:** The customer agrees to indemnify and hold SimplyLogistics harmless against any claims, damages, losses, or liabilities arising from the customer's interactions or engagements with Subcontractors during the provision of services.

 

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8.

 

Waiting Time & Temperature monitoring 
8.1 Waiting Time Charges: If the driver is delayed at pick up and/or delivery, waiting time charges will apply.
8.2 Charges: Waiting time charges are as follows:
   - For single-drop services, the initial half-hour waiting time is free of charge at both pick up and delivery ends ( Artics has 1 hour free grace period) Any waiting time exceeding the initial grace period will be charged at a rate with what vehicle has been requested. 
   - For multi-drop services, waiting time charges will apply for each delivery. The waiting time charges will accumulate and be charged separately for each stop. The charge will be dependent on vehicle requested but is as follows; per hour for each stop, starting from the scheduled arrival time at each stop.
8.3 Addition of Waiting Time Charges: Waiting time charges will be added to the invoice after booking confirmation and shall be payable within the stated timeframe.

8.4

Waiting time charges are as following after 30 min free grace period (non temp-controlled vehicles vehicles)- small van £25 a hour - sprinter van £30 a hour - luton £35 per hour - 7.5tonne £50 per hour - 18tonne £60 per hour - 13.6m artic - £75 per hour.

8.5

Waiting time charges are as following after 30 min free grace period ( Temp controlled vehicles) 

Small van £30 per hour - Sprinter £35 per hour - 7.5tonne £50 per hour -18 tonne £60 per hour - 13.6m artic £75 per hour.

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8.6 Temperature Monitoring

 Temperature Tracking: We utilize advanced temperature monitoring systems across our fleet to ensure that your goods remain within the specified temperature range throughout transit. Our vehicles are equipped with state-of-the-art temperature sensors and tracking devices to provide real-time monitoring of temperature conditions.

8.7 

Temp Ticket Request: A temperature ticket, detailing the temperature conditions during transit, will be provided upon request before the collection of your goods. Please notify us in advance if you require a temperature ticket for your records.

8.8

 Overnight Storage: In instances where goods are stored overnight during transit, please be aware that a temperature ticket may not always be feasible, depending on the vehicle in which the goods are stored. While most of our vehicles record temperature data even during overnight standby, older units may not have this capability. We strive to use vehicles with temperature monitoring capabilities whenever possible to ensure accurate tracking of temperature conditions.

By utilising our services, you agree to these temperature monitoring policies outlined in section

of our terms and conditions. For any further inquiries or specific temperature monitoring requirements, please contact our customer service team.

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9.

 

GDPR Compliance
9.1 Data Protection: SimplyLogistics is committed to protecting the privacy and personal data of its customers. We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
9.2 Data Collection and Use: We collect and process personal data provided by you solely for the purpose of providing our services and fulfilling our contractual obligations. This may include information such as name, contact details, and other relevant data.
9.3 Lawful Basis: Our lawful basis for processing personal data is the necessity for the performance of a contract between you and SimplyLogistics, as well as our legitimate interest in providing and improving our services.
9.4 Data Security: We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or alteration. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

10.

 

Failed Delivery and Excess Mileage
10.1 Failed Delivery: In the event of a failed delivery due to circumstances beyond our control or your failure to provide accurate and complete information, you shall be responsible for compensating SimplyLogistics for the excess mileage required to complete the delivery or arrange a re-delivery.
10.2 Excess Mileage Charges: Excess mileage charges will be calculated at a according rate per mile of whatever vehicle is on the job. reflecting the additional distance required to complete the delivery or re-deliver the goods.
10.3 Compensation Calculation: The excess mileage compensation will be based on the reasonable and direct route necessary to complete the delivery or re-deliver the goods, as determined by SimplyLogistics.
10.4 Addition of Excess Mileage Charges: Excess mileage charges will be added to the invoice after the failed delivery and shall be payable within the stated timeframe.

11.

 

Termination and Cancellation Fees
Termination by the Customer:

11. Termination and Cancellation Fees
11.1 Termination by the Customer: You may terminate the agreement by providing a written notice to SimplyLogistics. Any outstanding payments shall be settled as per the agreed terms.
11.2 Termination by the Company: We reserve the right to terminate the agreement and suspend our services in case of non-compliance with these Terms or any unlawful or inappropriate conduct.
11.3 Cancellation Fees: In the event of a cancellation, the following fees may apply:
   - If a driver has been dispatched, a cancellation fee of 50% of the booking fee will be charged.
   - If a driver has not been dispatched, there will be no cancellation fee.
   - If driver has arrived on site a charge of 100% of the booking fee will be issued.
11.4 Addition of Cancellation Charges: Cancellation charges will be added to the invoice after booking confirmation and shall be payable within the stated timeframe.

12.

 

Booking Confirmation and Agreement
12.1 Booking Confirmation: By placing a booking with SimplyLogistics, whether verbally agreed over text or on the phone, as soon as the order confirmation is sent to you, you enter into an agreement with these Terms and Conditions.
12.2 Agreement Obligation: Unless you make a clear and timely obligation to cancel the booking or indicate that you do not wish to continue with the services, the agreement with these Terms and Conditions remains in effect.
12.3 Cancellation Obligation: To cancel a booking or indicate that you do not wish to continue with the services, you must provide a clear and explicit notice to SimplyLogistics in writing or through a specified communication method as agreed upon.
12.4 Communication Methods: Communication regarding cancellation or non-continuation of services should be sent to the contact details provided by SimplyLogistics, including email or any other agreed-upon communication channel.
12.5 Effect of Agreement: By entering into this agreement, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.

13.

 

Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of [Country/State]. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of [Country/State].

 

14.

 

Force Majeure
14.1 Force Majeure Event: SimplyLogistics shall not be liable for any failure or delay in the performance of its obligations under these Terms and Conditions if such failure or delay is due to a force majeure event. Force majeure events include, but are not limited to, acts of God, natural disasters, war, terrorism, strikes, labor disputes, government regulations, or any other event beyond the reasonable control of SimplyLogistics.
14.2 Notice: In the event of a force majeure event, SimplyLogistics will make reasonable efforts to notify you promptly and provide updates on the expected impact on the services. However, SimplyLogistics shall not be responsible for any loss or damage resulting from a force majeure event.

15.

 

Amendments and Modifications
15.1 Amendment Process: SimplyLogistics reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Any changes to the Terms and Conditions will be effective immediately upon posting on our website or other designated communication channels.
15.2 Acceptance of Modifications: By continuing to use our services after any modifications to the Terms and Conditions, you acknowledge and agree to be bound by the revised terms. It is your responsibility to review the Terms and Conditions periodically for any updates or changes.

16.

 

Entire Agreement
16.1 Entire Agreement: These Terms and Conditions constitute the entire agreement between you and SimplyLogistics with respect to the subject matter hereof and supersede all prior agreements, understandings, or representations, whether oral or written.
16.2 Severability: If any provision of these Terms and Conditions is determined to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

17.

 

Waiver
17.1 Waiver: The failure of SimplyLogistics to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision, unless acknowledged and agreed to in writing by SimplyLogistics.

Please note that these additional clauses are suggestions and should be reviewed by legal counsel to ensure they align with your specific business requirements and comply with applicable laws and regulations.

If you have any further questions or need additional assistance, please feel free to ask.

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**Terms and Conditions for ADR Transport Services**

1. **Introduction**
   These Terms and Conditions govern the provision of ADR (Accord européen relatif au transport international des marchandises Dangereuses par Route) transport services by Logistics, herein referred to as "the Company," to its clients. The Company acts solely as an intermediary facilitating ADR transport services, and all actual transportation is subcontracted to third-party carriers. By engaging with the Company for ADR transport services, clients agree to abide by these Terms and Conditions.

2. **Subcontracted Transportation**
   a. The Company does not engage in direct ADR transportation services. Instead, it subcontracts such services to third-party carriers ("Subcontractors").
   b. Clients understand and acknowledge that all ADR transport services are provided by Subcontractors engaged by the Company.
   c. While the Company strives to find the closest and best-priced Subcontractors for ADR transport services, clients accept that all responsibilities and liabilities related to the transportation services fall solely upon the Subcontractors.

3. **Responsibility and Liability**
   a. The Company shall not be held liable for any loss, damage, delay, or other issues arising during the ADR transport services provided by Subcontractors.
   b. Clients agree that any claims, disputes, or issues related to the ADR transport services must be directed to the respective Subcontractor(s) responsible for the transportation.
   c. The Company shall not be responsible for any acts, omissions, negligence, or misconduct of the Subcontractors engaged for ADR transport services.

4. **Background Checks and Quality Management**
   a. The Company conducts background checks on all Subcontractors engaged for ADR transport services to ensure compliance with relevant regulations and standards.
   b. Quality management procedures are implemented by the Company to monitor and evaluate the performance of Subcontractors.
   c. While the Company endeavors to ensure the reliability and competence of Subcontractors, clients acknowledge that the ultimate responsibility for the quality and safety of ADR transport services lies with the Subcontractors.

5. **Client Obligations**
   a. Clients are required to provide accurate and complete information regarding the nature of the hazardous materials to be transported under ADR regulations.
   b. Clients must comply with all applicable laws, regulations, and requirements related to the transportation of hazardous materials.
   c. Any failure by clients to provide accurate information or comply with legal requirements may result in the termination of services by the Company without liability.

6. **Indemnification**
   Clients agree to indemnify and hold the Company harmless from any claims, damages, liabilities, or expenses arising out of or in connection with the ADR transport services provided by Subcontractors, including but not limited to legal fees and costs.

7. **Governing Law and Jurisdiction**
   These Terms and Conditions shall be governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of [Jurisdiction].

8. **Modifications**
   The Company reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Clients are encouraged to review the Terms and Conditions periodically for changes.

9. **Acceptance**
   By engaging with the Company for ADR transport services, clients acknowledge that they have read, understood, and agreed to be bound by these Terms and Conditions.

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10.Late Payment and Interest

10.1

Interest on Overdue Invoices: Invoices unpaid for more than 30 days beyond the due date will incur interest at the standard UK statutory rate, as outlined in the Late Payment of Commercial Debts (Interest) Act 1998. Interest will accrue daily until the invoice is paid in full.

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10.2

Debt Recovery Costs: If the invoice remains unpaid, SimplyLogistics reserves the right to seek reimbursement for any costs incurred in recovering the outstanding payment, including legal fees and collection agency fees, where applicable.